Refund Policy

Every paid plan — Plus, Pro, Business — begins with a 7-day free trial. During the trial you have the full plan: every tool, the full monthly credit allowance, every limit raised.

Cancel at any point before the trial ends and you pay nothing. Not a partial charge, not an admin fee — nothing. Your first payment is taken the day after the trial ends, and not before.

We email you before the trial ends so the first charge is never a surprise. Cancelling takes two clicks in Settings → Billing; you do not have to contact anyone or explain yourself.

Paid plans are billed monthly in advance. You can cancel whenever you like and cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and you are not billed again.

We do not refund part-months as a matter of course, because you keep the service for the period you paid for. Clauses 4 and 5 set out when we do refund.

This is the part worth reading before you ask, because it is the one place the answer is usually no.

Credits are a spending allowance against real costs. When you run an evaluation we crawl a site, call Google’s PageSpeed service, and pay an AI provider for the analysis — costs we have incurred and cannot reverse. So credits already spent on completed runs are not refundable, and unused credits expire at the end of each period rather than converting to money.

Two things we do return automatically, with no need to ask:

• A run that fails through our fault — the credits go straight back to your balance, and you will see the refund in your usage ledger.
• A run that could not complete because a third-party source was unreachable — same again, refunded automatically.

A run that completed and produced a report you simply disagree with is not a failed run. If you think a result is wrong, tell us at Support@rankbiz.ai — we would genuinely rather fix a scoring error than argue about a dollar.

We refund, without quibbling, in these cases:

• You were charged after cancelling. Full refund of that charge.
• You were charged twice for the same period. Full refund of the duplicate.
• The platform was materially unavailable for more than 24 consecutive hours in a billing period. Pro-rata refund for the time lost, on request.
• We materially reduced what your plan provides and you cancel because of it. Pro-rata refund of the unused part of the period.
• You were charged in error in any other way we got wrong. Full refund.

If you buy as an individual acting outside your business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a distance contract for any reason.

Because the service starts immediately, you are asked at checkout to agree that it begins during that period — which means that if you then cancel within the 14 days, we may charge for the part you actually used. Nothing in this policy removes that statutory right, and where it gives you more than clause 4 does, the statutory right applies.

Most RankBiz customers are agencies and businesses, for whom these particular regulations do not apply. Clauses 1 to 4 do apply to everyone.

Email Support@rankbiz.ai from the address on the account, or use the contact form, and tell us what happened. You do not need a reference number or a particular form of words.

• We reply within one working day.
• Approved refunds are issued within five working days.
• The money returns to the card that paid, through Stripe. Your bank may then take a few days more — that part is out of our hands.

Please talk to us before raising a chargeback with your bank. A chargeback takes weeks, costs us a fee whatever the outcome, and suspends the account while the bank investigates — where an email usually settles the matter the same day.

This policy forms part of our Terms of Service and is governed by the law of England and Wales. How we handle your data is set out in the Privacy Policy.